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Wednesday, 29 July 2015

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Council services over Christmas

CUMBRIA County Council will continue to provide key services over the Christmas and New Year period, but some of its offices are closed for the entire Christmas week and will reopen on Wednesday, January 2.

Pharmacy logo
Pharmacy logo

ADULT SOCIAL CARE: Residential and home care services operate 24 hours a day, 365 days a year. Open Christmas Eve, December 24, 9am to 5pm; December 27 from 9am to 5pm; December 28 from 9am to 4.30pm and December 31. Open usual hours from January 2.

When offices are closed, the social care out-of-hours emergency service (01228 526690) can be used 24 hours a day for emergencies. You can also find the contact numbers on the website: http://www.cumbria.gov.uk/adultsocialcare/contactus/default.asp

CHILDREN’S SERVICES (for children’s social care): Blencathra House, Whitehaven will all be closed on bank holidays but open 9am-5pm on December 27; 9am-4.30pm on December 28 and 9am-5pm on December 31.

During closure periods, the out-of-hours number is 0333 240 1727, which can be used 24-hours a day for emergencies.

RECYCLING: Household Waste Recycling Centres (HWRCs) will all be open as usual throughout the festive season, with the exception of Christmas Day, Boxing Day and New Year’s Day.

They will all be closing at the slightly earlier time of 4pm on Christmas Eve and New Year’s Eve.

Otherwise, Frizington, Yeathouse Quarry, 8am-6pm, seven days a week; Millom, Redhills, 8am-4pm, Thursday, Friday, Saturday, Sunday, Monday and Workington, Clay Flatts, 8am-6pm, seven days a week.

The HWRC permit helpline (0845 055 1118) will be closed on bank holidays and weekends but open between 9am and 3.30pm on December 27, 28 and 31.

For festive recycling information visit resourcecumbria.org or the helpline 0845 055 1118.

CUMBRIA HIGHWAYS: The Highways Hotline will be provided by Cumbria Highways throughout Christmas and New Year on 0845 609 6609 for reporting highways problems or via the email highways@cumbria.gov.uk.

During public holidays over the Christmas period, calls should be limited to serious highways problems such as flooding, landslips and severe weather.

Supervisors will be on duty day and night at the county’s main highways depots and dozens of other staff will be on-call throughout the holiday period to deal with highways issues such as severe weather problems.

LIBRARIES: This year all libraries will be open at their usual times between Christmas and New Year, apart from Christmas Eve and New Year’s Eve when most libraries will close at 1pm.

There are a couple of exceptions as shown below. All libraries will be closed on bank holidays.

Essentially, if a library is usually open on those days that fall between Christmas and New Year – Thursday, Friday, Saturday, Sunday and Monday – it will open its normal hours with the exception of Christmas Eve and New Year’s Eve when libraries will close at 1pm.

ARCHIVES: Whitehaven: Open December 22, 9am-1pm, December 24 and 31, 9.30am-1pm. Open Thursday 28 and Friday, December 29, 9.30am-12.30pm, 1.30pm-5pm. Open January 2 9.30am-12.30pm, 1.30pm-7pm.

COMMUNITY MEALS: Community Meals operate as usual except for the bank holidays when there is a restricted service. Lillyhall Office (Allerdale & Copeland), is open December 24, 27, 28 and 31, 9.15am – 2.15pm

LOCAL LINKS OFFICES: all of the Local Links will be open as normal between Christmas and New Year, except for Christmas Eve and New Year’s Eve when they will close to the public at 1pm.

TRADING STANDARDS: Citizens’ Advice Consumer helpline (08454 04 05 06) will be open until 1pm on 24 December, closed on December 25 and 26 and January 1. It will be open as usual (9am to 5pm) on December 27 and 28 and until 1pm on December 31.

Coun Eddie Martin, leader of Cumbria County Council, said: “The county council will continue to run essential services over the Christmas break. This means treating and maintaining the road network, caring for our most vulnerable people, firefighters being on call and all the other essential services we provide.

“I know I’m not alone in thanking all those people who will be sacrificing valuable family time to safeguard and serve others.’’


COPELAND patients are reminded to order and collect their repeat prescriptions in advance of the festive period.

With days to go until Christmas, people with long-term health conditions are encouraged to plan ahead. GP practices will be closed at weekend as normal and on statutory bank holidays between Christmas and New Year, which means some people need to be prepared as they may run out of their medication.

Dr Hugh Reeve, chair of NHS Cumbria Clinical Commissioning Group, said: “We want to make sure that people with these illnesses have a good Christmas and New Year. The last thing we want is for people to run out of their medication, become poorly and have to spend part of their holiday in hospital.

“It can be hard in the busy run up to Christmas to find time to look after yourself. However, a simple call to your GP surgery, or a visit to your high-street pharmacy could make all the difference. Your pharmacy can also give you useful advice on how to deal with winter bugs, such as coughs, colds, sore throats and the flu.”

Below is a list of NHS services across Cumbria explaining what they should be used for: A&E and 999 – life threatening conditions and emergencies only.

NHS Walk-In Services – both Minor Injury Units or Primary Care Assessment Services can treat minor injuries and illnesses.

GP Surgery – if you have an illness or injury that won’t go away.

Community Pharmacy – has fully trained health professionals who’ll provide quality healthcare advice.

NHS Direct on 0845 46 47 – offers expert help and advice over the phone.

Self-Care – a well-stocked medicine cabinet can help with most minor cuts and infections such as diarrhoea, colds, flu and headaches, but seek advice if worried.

For information on where to seek what NHS service in Cumbria visit www.cumbria.nhs.uk/YourHealth/ChooseWell/Home

Bin collections

CHANGES are being made to Copeland’s bin collection dates over the festive period.

Residents are also being invited to do their bit this Christmas and recycle as much as possible.

The collections for household (black bin) waste, recycling and commercial waste will change to the following dates:
Monday, December 24 – as normal; Tuesday, December 25 – collection will be on December 27; Wednesday, December 26 – collection will be on December 28; December 27 – collection will be on December 29; December 28 – collection will be on December 30. Monday, December 31 – as normal; Tuesday, January 1 – Wednesday, January 2; Wednesday, January 2 – Thursday, January 3; Thursday, January 3 – Friday, January 4; Friday, January 4 – Saturday, January 5.

Anyone who does not have kerbside recycling collections will be able to take recycling to their nearest recycling site.

Copeland’s portfolio holder for the environment and sustainability, Coun Allan Holliday, said: “Christmas is a wonderful time but it does produce a lot of excess paper, bottles, cardboard and other recyclables.

“I would urge people to recycle as much as possible during this holiday, luckily, our black box collections, which take paper, glass and cans, are continuing throughout the festive period.

“Some people will also be able to take advantage of their plastic and cardboard collections while everyone else has access to any of our many recycling sites across the borough,” he added.

People should check their calendars for when their garden waste collection will restart.

Anyone who would like to check when their waste or recycling collections are can call the council on 0845 054 8600.


OVER the festive period the following NHS primary care services will be available throughout Copeland.

GP practices will be closed over the Christmas and New Year bank holidays. Cumbria Health on Call, Cumbria’s out-of-hours GP service, will be available as normal over the bank holidays, and at nights and weekends for anyone who needs to urgently see a GP. Contact 03000 247 247

NHS DIRECT provides 24- hour free health advice. The service can be contacted on 0845-4647 or online at: www.nhs.uk

NHS DENTAL PRACTICES will be closed over the Christmas and New Year bank holidays. Emergency dental treatment and advice will be available as normal, on 01228 603900.

PHARMACIES: Christmas Day: Boots the Chemist, 26 King Street, Whitehaven, 5-6pm. Boxing Day: WM Morrisions Pharmacy, Flatt Walks, Whitehaven, 1-3pm. New Year’s Day: Whitehaven Late Night Pharmacy, Unit 1, Lowther Building, Lowther Street, Whitehaven, 6-8pm.


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