Human Support Group Limited, based in Whitehaven, has received an overall Good rating in its latest inspection.

Based at Hensingham Business Park, the centre was recently inspected by the Care Quality Commission. 

The service was rated 'good' across categories including effective, caring, responsive and well-led, though it did also receive a 'requires improvement' rating in the 'safe' category.

Human Support Group Limited Whitehaven is a domiciliary care service providing personal care to people with a range of care needs, including older people, younger adults, people living dementia and people living with physical disabilities. 

The report stated: "We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted.

"'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

"At the time of the inspection, the location supported one person with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

"People felt safe and confident with the staff supporting them.

"Staff responded appropriately when incidents occurred or people experienced changes in their health needs. Information about people's health conditions and risks associated with these was not always recorded in detail to ensure staff would know how to respond if issues arose.

"People were supported by staff who had been recruited safely and had received training to support them.

"People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

"The provider had quality assurance systems established to monitor the quality of care provided at the service and any areas for improvement.

"The registered manager and provider were committed to making improvements. People were encouraged to give feedback on the service, which was used to drive change."