The team at Carlisle’s Mercedes-Benz have been recognised for their hard work and great customer service.

The Kingmoor Park dealership is part of the Sytner North East division, which was named retailer of the year by Mercedes-Benz.

Sytner North East – which includes the new purpose-built Carlisle dealership and has dealerships in Newcastle, Sunderland and Teesside, was chosen after every aspect of the business was assessed by judges.

It was judged for its performance in customer service, used car sales, workshop retail hours and customer retention.

Louise Smith, recently appointed head of business at Carlisle, said: “I have only been at Carlisle a short while and I am immensely proud of the achievement.

“We all work as one team and give 100 per cent every day.

“It is amazing to get the recognition for everyone’s hard work. We are looking forward to a strong 2020 building on the growth we have already achieved.”

Gary Savage, managing director of Mercedes-Benz Cars UK, said: “Our retail partners are a vital part of our success in the UK.

“Without their hard work we wouldn’t have finished 2019 as the third largest manufacturer in the UK, and the number one premium manufacturer.

“We – as an industry – are experiencing a real level of change.

“I’m very proud to see our retailers embrace these challenges and continue to offer our customers an exceptional experience.”

The trophy was handed over at a ceremony, held at Mercedes-Benz World, based in Weybridge, Surrey recently.