John left to crawl down stairs as paramedics wait
Last updated at 11:15, Thursday, 03 April 2014
A PENSIONER who collapsed on his bathroom floor says he was forced to crawl downstairs to reach the ambulance – while paramedics looked on.
By Julie Morgan
John Hurst, 70, who had been bleeding heavily, said he was “disgusted’’ he had to make his way down the stairs on his “belly and back”. He has now made a formal complaint.
He said: “My wife, Gill, had to help me from the toilet onto the bathroom floor as I was so dizzy. She then called an ambulance which came 20 minutes later.
“When the ambulance crew arrived they asked if I could stand up, and when I said I couldn’t, they said I would have to get myself downstairs. One then went to move the ambulance nearer the house, and the other was in front of me on the stairs watching me make my way down.”
Mr Hurst, of Copeland Avenue, had recently undergone surgery and had become “disorientated’’ after losing a lot of blood.
“I had to crawl down the stairs on my belly and back,’’ he said. “They never explained why. When I reached my front door I said to them: ‘You don’t expect me to crawl on that wet pavement do you?’ ”
He was then carried to the ambulance by Gill, and visiting ex-wife, Edna Hurst, each holding an arm. “When I was at the hospital they told me that I had to stay in bed and call for help if I wanted to get out. I wasn’t allowed out of the bed on my own,’’ he said.
Mr Hurst, is the members’ secretary (and former vice chairman) of Whitehaven Supporters’ Trust and was previously an RAF air and sea rescue crewman. He added: “I am really, really concerned what would happen to people who are living on their own. How would they have managed?
“I was so weak on that day that I will need to take iron tablets for the next three months.’’
A spokesperson for the North West Ambulance said: “We apologise that the patient isn’t happy with the service received. We have received a complaint from the patient and the incident is currently being investigated. We cannot comment further until the investigation is complete, at which point we will share the findings with the patient.”
First published at 11:07, Thursday, 03 April 2014
Published by http://www.whitehavennews.co.uk
Have your say
Sorry to read about John's experience. I've a feeling this nonchalant manner by the Ambulance crew, goes on more than we know. This mirrors an experience my Father went through about 7 weeks ago, in Seascales. He also had to make his own way to the Ambulance, unaided. He stumbled, but didn't fall, yet his reason for the 999 call was due to breathing difficulties. Heart problems and fluid on the lungs, I might add. My Father was admitted into Hospital due to his condition. I made a complaint to the service, still waiting for a reply. It could be the same crew John had!. I would like to think, anyone this ill, would get the care and compassion, from the service, that could make the difference between life and death. How would this crew like their families to be treated if the service was called?.I generally have great respect for Paramedics. There will always be bad eggs in any profession.
that must be the worse statement ever : A spokesperson for the North West Ambulance said: âWe apologise that the patient isnât happy with the service received. hope justice is served marra
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