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Saturday, 30 August 2014

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Couple’s delight at people’s kindness

A DELIGHTED Whitehaven couple say their faith has been restored in buying locally, after kind-hearted businesses stepped in to solve their toilet dilemma – for free.

actoilet
feELING FLUSHED! A delighted Adrian Walker (left) with plumber George Mossop of GM Plumbing who is fitting a new toilet for Adrian after Travis Perkins provided the toilet.

Last week, we reported that Adrian and Maureen Walker paid £464 for a new toilet from the Fire and Water Showroom at Haig Enterprise Park at Kells, but they did not receive it because the company has ceased trading.

Nothing could be done to get their money back as they paid for the toilet in cash.

The couple are supporters of buying locally – but this unfortunate incident made them wary of who to trust.

However, following last week’s article, the couple say they have been “overwhelmed” by local businesses offering to help.

Travis Perkins donated a new toilet and plumber George Mossop fitted it for free.

Two other companies – Stamper Lloyd at Sneckyeat Industrial Estate in Whitehaven and Steve’s Paints in Workington – also stepped forward to offer their services free of charge.

Mr Walker said: “I’m delighted. Initially when I wrote to The Whitehaven News it was to express my disappointment about what had happened – I never expected anyone to come forward to help!

“We are absolutely overwhelmed by the support and generosity of friends, neighbours, local businesses and The Whitehaven News.”

Two other customers have contacted the paper to say they have also not received their purchases from the Fire and Water Showroom.

One customer said she paid over £2,000 by cheque in mid-November for a stove, hearth and other supplies which she has not received.

Another customer paid around £700 by cheque in November for a flue liner which she has also not received.

When The Whitehaven News tried to contact the Fire and Water Showroom in Whitehaven, both last week and this week, an automated telephone response said the line was temporarily out of order.

Have your say

I hope if these 'business men/women' set themselves up again and start trading under a different company name that people remember this article and don't support them in their new venture.

Posted by PLD on 27 January 2014 at 22:59

I never trust a company that has spelling mistakes on its website, i.e. Fire and Water supply a wide a range of quality fireplaces at very competetive prices. This from their current website, which also claims - As a well established company we are proud to offer the very best range of bathroom designs and showers in Whitehaven and beyond. Don't believe all you read.

Posted by David Scameron on 25 January 2014 at 10:47

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