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Sunday, 20 April 2014

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All I want for Christmas is... my teeth!

AN ANGRY denture-less pensioner will struggle to eat his Christmas dinner as he has been battling for vital dental treatment for two YEARS.

angry: James and Anne Hall

James Hall, of Moor Place, Frizington, says he cannot get much-needed treatment to replace his bottom denture because the Oasis Dental Surgery in Whitehaven has repeatedly cancelled his appointments.

The 67-year-old said: “It’s like a juggling act in a circus. They keep on booking more and more appointments for me but then cancel them. It’s happening to so many of the patients at the surgery – it’s disgraceful.”

Mr Hall said he has received numerous letters of apology and appointments are subsequently rebooked and then cancelled. He said Oasis recently wrote to him stating an investigation is under way. But the last straw for Mr Hall came when he arrived at the surgery last Wednesday for an appointment to be told that all of the computers were not working – and his appointment was cancelled again.

He said: “There is something seriously wrong. Something needs to be done.”

He has since received another appointment date for February 14.

Mr Hall’s wife, Anne, who is also a patient at the surgery, has also had appointments cancelled.

Mr Hall said he is concerned that he, and many others, are not getting the treatment they need.

Jonathan Flint, managing director of Oasis, said: “We apologise sincerely for the inconvenience experienced by Mr Hall. We would emphasise that this experience is not in line with the high level of customer service and clinical excellence that we provide to our clients across our network of 200 practices.

“We have been in correspondence with Mr Hall to apologise and explain that we are investigating his case and will rectify any procedures as appropriate.”

Have your say

Is this what you call a slow news week!!!!

Who cares about somebodies teeth, if it wasnt for oasis you wouldnt have a dentist at all

Posted by who cares on 27 December 2013 at 20:39

I have had the same problem, I had my appointment cancelled on the 16th December and was given the same reason, that the computers were down. I was told that I would get another appointment but I am still waiting.

Posted by D on 27 December 2013 at 18:20

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