A New Zealand radio station has been ordered to pay Ben Stokes’ mother $4,000 in compensation after she was unknowingly broadcast live on air defending her son.

Hauraki Breakfast Show presenters Jeremy Wells and Matt Heath had been discussing the cricketer’s performance following England’s World Twenty20 final defeat in April when Deborah Stokes reportedly called in to defend her son.

An audio clip uploaded to stuff.co.nz relayed a woman requesting to talk to someone off air and, after being told she was off, she went on to defend him, not knowing she was being broadcast.

In a statement, the Broadcasting Standards Authority confirmed it had upheld a complaint from Mrs Stokes against broadcaster NZME Radio, finding that she had been deceived and ridiculed.

The Hauraki Breakfast Show was found to have “seriously” breached broadcasting standards and, in addition to the compensation, NZME Radio must also pay $4,000 in costs to the Crown and broadcast a statement summarising the authority’s findings.

Mrs Stokes had complained to NZME Radio that the broadcast was unfair and breached her privacy and, although the broadcaster upheld her complaint, the authority found that it “did not take sufficient action to adequately rectify the harm caused to Mrs Stokes.” It said the broadcast demonstrated a grave lack of understanding on the hosts’ behalf of an individual’s fundamental rights to privacy and fair treatment.

The hosts’ behaviour after the broadcast, a lack of remorse and the inadequate action taken by the broadcaster were found to had the initial breach.

Ben, a former Cockermouth School pupil, was born in New Zealand and moved to Cockermouth in 2003 with his father Ged, a former Whitehaven and Workington Town rugby league coach, and Deborah, who worked at the Rising Sun Trust in Workington.

His parents have since returned to New Zealand.