COPELAND residents struggling with debt can now receive help with their water bills. 

United Utilities has this week launched a new Priority Services scheme for customers, backed by several Cumbrian MPs, including Jamie Reed.

It provides help in managing debt; support for customers facing mental health issues or struggling with ‘life events’ such as divorce, job loss or bereavement; and services for customers who have a physical disabilities.

Services include tailored payment plans to avoid or overcome debt; large print, braille or ‘talking bills; a nominee scheme which allows a carer, family member or friend to manage a water account on someone’s behalf; translation services and additional support for vulnerable customers during interruptions to water supply.

Louise Beardmore, United Utilities’ customer services director, said: “We know that many thousands of customers in the North West face multiple challenges, but are hesitant to ask for help, or are simply unaware that support is out there.

“By registering for Priority Services, customers will have access to a specialist team who can provide tailored support for as long as it’s needed. Whether a customer is in debt, struggling to cope with an unexpected life event, or has specific mental or physical health needs, we can help.''

Jamie Reed MP said: “This is a welcome move by United Utilities. It stands to help many local people for whom everyday tasks such as paying a bill or making contact with their utility company can be a source of immense difficulty or stress. 

"It’s good to see that help is being offered for those who need it, especially at a time when many families are still struggling following December’s storms. I’d encourage constituents to make use of this valuable scheme.”

Customers can register for United Utilities’ Priority Services scheme at unitedutilities.com/priorityservices, by calling 0345 072 6093 or by filling in a postal form. Family members, carers or friends can register on a customer’s behalf.