New 4G mobile services have been switched on in Whitehaven.
But, its introduction may cause interference to Freeview TV, it has been revealed.
A company called at800 is offering free support to households that rely on Freeview for their TV to resolve 4G related interference problems.
Ben Roome, CEO of at800, said: "We want to ensure that people know it’s our role to fix Freeview interference caused by 4G at 800 MHz, and that there’s no charge for our service.
"If you rely on Freeview for TV, we can arrange for one of our accredited engineers to visit homes to fix Freeview interference caused by 4G signals, free of charge. If you use Freeview alongside other TV services, we can send free filters which block mobile signals that are easy to fit to the aerial lead connecting to TVs and set-top boxes."
The mobile service 4G gives people faster access to the internet on smartphones and tablets.
It signal sits next to the frequencies used by Freeview which can overload the receivers in TVs and set-top boxes causing interference.
Signs of interference are loss of sound, pictures going blocky, freezing or the TV screen going blank or showing a ‘No Signal’ message.
Cable and satellite TV, like Sky or Virgin, won’t be affected.
But, if viewers have cable and satellite TV and also watch Freeview, at800 can provide free filters and advice, but not in-home engineer support.
People who live in communal properties can contact at800 and advise their landlords. Free filters can be provided to landlords but property managers are responsible for the cost of fitting these.
Contact at800 on 0808 13 13 800 or at www.at800.tv/contact-us
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